Sincerely yours, Best, With care, Love, Thank you, Regards, Sincerely… the list goes on. How sincere is email writing in general? When should I email? How should I email? How should I sound? How do I explain this clearly?
These are some of the many questions I used to ask myself when I first started working in a professional setting. I quickly realized that the forms of communication with colleagues and superiors contrasted sharply with the way things went down in the boisterous world of the “biz” (aka the service industry). My first fancy job offered a perfect opportunity to transition into more formal ways of communicating with co-workers; I started as a substitute teacher. There was alot of emailing and early morning phone calls. Very early morning phone calls. The school day started at 7:45 am. Subs were called around 5am for same day coverage. Emails were sent in advance for multi-day coverage with a list of dates.
Taking the calls at 5am was, believe-it-or-not, easier for me to respond to than the emails. At such an early hour, conversation and formalities are minimal. It was the emailing that required the most getting used to. Looking back, as a rookie, I’m proud of the fact that I chose to play it safe when it came to emails. I was definitely overly preoccupied with every word choice. I edited and revised my responses way too much, but it was through this obsessive focus that I never came off unprofessional or rude. I probably sounded “too professional,” overly formal, however this is better than appearing disinterested, lazy or inept.
How did I find my emailing voice?
At first, simply from imitation and personal taste. If I received an email from work that put me off, I noted not to sound like that in my emails. When I was impressed and left with clarity, I literally picked up the emailer’s techniques.
I learned the following from my superiors and colleagues early on:
Above all be clear, confident and kind.
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