The answer is yes. The use of mobile technology throughout a workforce community is a relatively new but integral phenomenon. Texting in particular provides convenience and promptness of communication, however it can also be a gateway to informal or inappropriate communication within a workforce.
Communication via mobile devices should be implemented and welcomed in a contemporary company seeking growth; keeping professional standards throughout its usage rests in the hands of management and company culture.
Workplace leadership can set a polished precedent for company contact by sticking to professional company related content and utilizing appropriate verbiage.
7 Essential Rules for Texting as a Form of Professional Communication
1. Any texts sent to employees must be work-related and important. Management must respect that texting employees is a privilege rather than a right.
2. Texts should not include any slang, erroneous grammar or emojis. Though texting culture in general is informal, work-related texts must maintain the formalities of a professional email or memo.
3. Text usage can include emergency announcements, last-minute changes and, if welcomed, important reminders and updates.
4. The tone of any text should reflect the company’s culture and image. Though texting feels more intimate, it is still a chronicled form of communication. Any employer or employee must always remember that anything texted can also function as a form of evidence.
5. All language used in texts should be gender neutral, so as not to exclude or intimidate anyone.
6. Avoid one-on-one texting. A perk of texting is being able to send a note to a particular employee at a speedy pace, however this type of texting should be used in extreme cases, when texting is the only last-minute solution.
7. When in doubt, do not text! If there is any uncertainty surrounding the choice to send out a company text, chances are that emailing or waiting for a meeting are better options of communication in the instance.